You are here

salesforce partner az

Salesforce Introduces Salesforce Einstein—Artificial Intelligence for Everyone

Posted in

Customer Relationship Management

With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM

Salesforce Einstein delivers advanced AI capabilities into sales, service, marketing and more, empowering companies to deliver more personalized and predictive customer experiences 

Salesforce Einstein will also enable everyone to build AI-powered apps—using clicks or code—that get smarter with every interaction

New Salesforce Research group will accelerate AI innovation in the enterprise

Salesforce Introduces Lightning Bolt, a New Framework that Empowers Companies to Accelerate the Creation of Communities, Next-Generation Portals and Customer-Facing Websites

Posted in


Lightning Bolt combines the power and flexibility of Lightning Components, customer data and business logic from Salesforce CRM and the expertise of the Salesforce ecosystem 

Leading partners—including Accenture, Cognizant and Deloitte—are building Salesforce Bolt solutions for industry-specific communities, portals and more, such as for B2B e-commerce for manufacturing, PRM for high tech and franchise management for retail

Connect to Your Customers Faster with the Lightning Summer '16 Release

Posted in

Customer Service

Did you know that 77 percent of customers say they are not engaged with the companies with which they do business? It’s a disheartening statistic, but not entirely surprising. Customers are generating massive amounts of data via countless digital interactions and connected devices, yet companies aren’t really taking advantage of this data; they’re analyzing less than 1 percent of all customer data. What a waste of customer insight! Companies need to close this engagement gap by harnessing customer data to create deeper, more meaningful experiences for customers.

5 Ways Every Sales Rep Can Accelerate Success with Analytics

Posted in

Business Intelligence

For years, companies collected customer data and hoarded it on servers, knowing that is was valuable, but not having the tools to make it easily accessible to everyone. Now companies have a growing number of useful analytics tools that help them make decisions based on facts rather than gut instinct. In fact, a recent Salesforce Research report found that underperforming companies are almost 5.7x more likely than high-performers to rely on their gut instinct instead of data when making strategic business decisions.

Best Practices for Transforming the Customer Experience with Connected Field Service

Posted in

Salesforce Field Service Lightning

In the era of the connected customer, delivering a superior, endto-end customer experience has never been more important. In fact, according to the Customers 2020 report, customer experience has overtaken price and product as the key brand differentiator. To put it simply — the future of business success relies on providing superior customer service.