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Salesforce Introduces Salesforce Einstein—Artificial Intelligence for Everyone

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Customer Relationship Management

With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM

Salesforce Einstein delivers advanced AI capabilities into sales, service, marketing and more, empowering companies to deliver more personalized and predictive customer experiences 

Salesforce Einstein will also enable everyone to build AI-powered apps—using clicks or code—that get smarter with every interaction

New Salesforce Research group will accelerate AI innovation in the enterprise

Salesforce Introduces Lightning Bolt, a New Framework that Empowers Companies to Accelerate the Creation of Communities, Next-Generation Portals and Customer-Facing Websites

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General

Lightning Bolt combines the power and flexibility of Lightning Components, customer data and business logic from Salesforce CRM and the expertise of the Salesforce ecosystem 

Leading partners—including Accenture, Cognizant and Deloitte—are building Salesforce Bolt solutions for industry-specific communities, portals and more, such as for B2B e-commerce for manufacturing, PRM for high tech and franchise management for retail

Introducing Salesforce Inbox Calendar—The Intelligent Calendar Designed for Salespeople

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Customer Relationship Management

Introducing Salesforce Inbox Calendar—The Intelligent Calendar Designed for Salespeople

Now every salesperson will have Salesforce CRM records relevant to every meeting, accessible from any mobile device

New Lightning Sync integration, one-click conference calling and smarter workflows will empower reps to work smarter than ever before from their calendar

Customer trailblazers like ClassPass, Easy Taxi and Loopio are closing deals faster with Salesforce Inbox 

Salesforce Positioned in Gartner’s Leaders Quadrant in the 2016 Magic Quadrant for Sales Force Automation for 10th Consecutive Year

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Customer Relationship Management

Salesforce is named a Leader for SFA based on completeness of vision and ability to execute for its Sales Cloud Lightning solution

SAN FRANCISCO, August 16, 2016—Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced that for the 10th consecutive year, Salesforce has been positioned by Gartner, Inc. as a Leader in the August 2016 Magic Quadrant for Sales Force Automation (SFA). 

5 Ways Every Sales Rep Can Accelerate Success with Analytics

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Business Intelligence

For years, companies collected customer data and hoarded it on servers, knowing that is was valuable, but not having the tools to make it easily accessible to everyone. Now companies have a growing number of useful analytics tools that help them make decisions based on facts rather than gut instinct. In fact, a recent Salesforce Research report found that underperforming companies are almost 5.7x more likely than high-performers to rely on their gut instinct instead of data when making strategic business decisions.

Salesforce Unveils Lightning Customer Community—Delivering a More Intelligent, Personalized and Rich Experience

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Salesforce

SAN FRANCISCO—June 23, 2016—Salesforce (NYSE: CRM), the Customer Success Platform and world's #1 CRM company, today announced Lightning Customer Community—establishing a new benchmark for web and mobile customer community experiences. New Lightning Customer Community empowers companies to create highly personalized and intelligent customer experiences that seamlessly extend data, files and processes from the Salesforce Customer Success Platform.

Salesforce Delivers ‘2016 Connected Patient Report’

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Salesforce

New research shows 62% of U.S. adults with health insurance and a primary care provider would be open to virtual care treatments such as a video conference call for non-urgent matters

78% of these patients who own a wearable would want their doctors to have access to data created by the device

61% of these patients who have been, or had a family member, hospitalized in the last two years say that post-discharge improvements can be made via better communication with their doctor and care team

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