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Four Technology Trends Helping Businesses Thrive in a Digital World

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Platform & Cloud Solutions

Discover how Dynamics 365 Business Central gives you familiar tools that provide built-in insights, intelligence, and workflows—together in one flexible solution that evolves with your business.

Read this Four Technology Trends Helping Businesses Thrive white paper and you’ll also learn why:

Digital Transformation in Sales: Evolving the Art of Customer Engagement

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Sales Force Automation

Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.  Advance beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics.

Read this eBook where you’ll learn: 

  • Where your organization sits within the digital transformation journey
  • Which group you fit into—Skeptics, Followers, Strivers, or Drivers
  • How to make a successful transition to a digital-first sales team

3 KPIs That Measure Operational Excellence

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Customer Relationship Management

The success of any business depends on the success of its operations. So how do you ensure that success? In this e-book we’ll explore three key performance indicators (KPIs) that can help move you toward operational excellence. From addressing disruption events, to managing IT productivity, to maximizing CRM adoption and engagement, these KPIs will provide you with valuable intelligence on how your business is doing, and what it could be doing better.

Digital Transformation in Sales: Evolving the Art of Customer Engagement

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Sales Force Automation

For sales organizations, customer engagement is about more than touch points—it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top of-mind.

Artificial Intelligence: Trending into 2019

Artificial Intelligence: Trending into 2019

The customer experience and employee productivity have become more of a focal point than ever before. With technology evolving constantly, additional opportunities are becoming available to deliver more and better to customers and employees. Playing a major role in the growing phenomenon is the popularity of artificial intelligence (AI). 

Revealing the ROI of CRM

One of the biggest question marks when investing in a new technology stack or platform is what the technology will bring in terms of return to the company implementing the technology. At Microsoft Ignite this year, stories were shared about how the implementation of the CRM platform, Microsoft Dynamics 365, increased productivity and allowed organizations to meet the changing needs and expectations for their customer base.

Microsoft Dynamics 365 Delivers $16.97 for Every Dollar Spent

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Microsoft Dynamics CRM

In analyzing the results of Microsoft Dynamics 365 deployments, Nucleus Research found that for every dollar spent, companies realized an average of $16.97 in returns. This is significantly higher than the average for both enterprise resource planning (ERP) and customer relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively.

Visualize in Power BI with Excel and CSV Files

Technology should assist in making life easier, simpler, and improve productivity for not only you, but your entire team. Microsoft Power BI is now delivering another opportunity for heightened productivity by making it easy to start visualizing data in Excel tables and CSV files.

Not only will you be able to utilize this tool for personal productivity, but you will also be able to share the data and findings easily with the rest of your team -- allowing everyone to benefit from the conclusions and next steps.

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