You are here

microsoft

The savvy leader’s guide to real-time insights

Posted in

Business Intelligence

Enable business intelligence across your organization

Making data from all areas of your business readily accessible is just the first step to unlocking business intelligence across your organization. To take your organization to the next level, you need connected data, business analytics, and guidance on how best to use them.

Microsoft Dynamics 365 helps you see everything your organization is doing in real time, empowering your workforce to make more informed decisions and achieve greater outcomes for your business.

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

Posted in

Field Service

Develop customer relationships and reduce costs

Effective field service management teams improve technician productivity and customer satisfaction rates. 

Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud.

Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.

How innovative field service organizations are planning for the future today

Posted in

Field Service

The field service management (FSM) story is a continually morphing one that bridges many complex human interactions, evolving user needs, and shifting technology paradigms. It has weathered repeated generational changes in terms of who the key players serving the industry are (ex. on both the supply and demand sides); what the prevailing usage patterns are in terms of technology deployments and trends; and what FSM functionality is preferred today vs. what will likely be preferred tomorrow – and beyond.

Microsoft Dynamics 365 Channel Integration Framework (CIF) reaches general availability

Posted in

Microsoft Dynamics CRM

Microsoft announced the general availability of its Channel Integration Framework for Dynamics 365, an extensible framework to integrate third party communications providers with the latest D365 for Customer Engagement apps via a JavaScript API library.

The offering entered preview earlier this year and was adopted by AMC Technology to consolidate communications channels for its Davinci app. InGenius Software Inc. followed suit and launched a computer telephony integration in December, integrating its InGenius Connector Enterprise offering with D365 for Customer Engagement.

How Microsoft partners can successfully offer blended solutions

Posted in

Microsoft Dynamics CRM

For the integrators, vendors, agencies and resellers within the Microsoft Partner Network (MPN) — including those in the Dynamics world — the goal of all activity is to use Microsoft tools to drive a better experience for their customers.

Increasingly, this means being able to offer customers and prospects solutions beyond Dynamics. While being able to offer customers blended solutions that encompass other independent software vendors (ISVs) can be a competitive differentiator for businesses within the MPN, creating these solutions can present challenges.

How Alteryx on Azure Accelerates the Modern Analytics Lifecycle

Posted in

Alteryx

The Modern Analytics Lifecycle, when paired with a self-service analytics platform, can transform companies from status-quo to data-driven organizations that empower their business analysts and data scientists to push previously untouched boundaries.

Download this Insight Paper from Radiant Advisors to learn the seven steps necessary for enabling the Modern Analytics Lifecycle powered by Alteryx + Microsoft Azure. Learn how:

2018 State of Global Customer Service Report

Posted in

Customer Service

Customer Expectations Continue their Steady Climb

As customer expectations continue to climb, it becomes more challenging for brands to set themselves apart from the competition. Markets are increasingly crowded, and both price and product are being steadily overtaken by customer experience as the number one brand differentiator.

Tableau Hosts Global Partner Summit and Unveils New Product Integrations at Tableau Conference in New Orleans

Posted in

Tableau

New Orleans, LA. - Tableau Software (NYSE: DATA), the leading analytics platform, welcomed more than 750 system integrators, value added resellers, and technology partners to its annual Global Partner Summit at Tableau Conference in New Orleans. At the event, the company announced plans to expand the global partner program with new certifications and trainings as well as support for bundled offers to better serve joint customers.

Microsoft Dynamics 365 October '18 Release

It is always exciting to see what new features and opportunities come with the release of a new edition of a business application. With it, brings new opportunities to streamline processes, become more cohesive through technology offerings, and drive technology cutting edge innovation. 

This is exactly what to look forward to with the Microsoft Dynamics 365 October '18 Release. Below you will find a few of the new functionalities to expect and look forward to:

Pages