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microsoft field service

5 Steps to Successful Servitization

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Field Service

Servitization is one logical step in the transformative journey of how companies work with customers and generate revenue. In the not-too-distant past, a manufacturing company likely focused on the sale of its products -- say, an industrial-strength drill -- as a standalone offering. Service contracts represented a cost to the company. When products failed, it was considered too expensive for a product-focused company to service its own equipment.

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

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Field Service

Develop customer relationships and reduce costs

Effective field service management teams improve technician productivity and customer satisfaction rates. 

Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud.

Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.

How Field Service Is Transforming the Future

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Field Service

Field service changes as technology changes. Paper-based, on-site systems have given way to field service management software and cloud-linked solutions. Artificial intelligence, machine learning, virtual reality, unmanned systems, and more will continue to reshape business models and customer experience touchpoints within field service and manufacturing. These revolutionary technologies can help manufacturers generate greater revenue and improve the overall customer experience.

The future of field service and manufacturing is already in place at many companies. 

How innovative field service organizations are planning for the future today

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Field Service

The field service management (FSM) story is a continually morphing one that bridges many complex human interactions, evolving user needs, and shifting technology paradigms. It has weathered repeated generational changes in terms of who the key players serving the industry are (ex. on both the supply and demand sides); what the prevailing usage patterns are in terms of technology deployments and trends; and what FSM functionality is preferred today vs. what will likely be preferred tomorrow – and beyond.

Security provider keeps customers safe with faster field service

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Customer Service

When a NAVCO barcode or retinal scanner is down, businesses are left unprotected. One of the largest security system integrators in North America, NAVCO relied on a solution from Microsoft to revamp its field service system. Customers place and track service requests online. Service technicians arrive at customer sites and complete repairs sooner with mobile access to customer and product data. And NAVCO management interacts more effectively with customers guided by data-rich, graphical reports.