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Salesforce Introduces Lightning Bolt, a New Framework that Empowers Companies to Accelerate the Creation of Communities, Next-Generation Portals and Customer-Facing Websites

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Lightning Bolt combines the power and flexibility of Lightning Components, customer data and business logic from Salesforce CRM and the expertise of the Salesforce ecosystem 

Leading partners—including Accenture, Cognizant and Deloitte—are building Salesforce Bolt solutions for industry-specific communities, portals and more, such as for B2B e-commerce for manufacturing, PRM for high tech and franchise management for retail

The Metrics Behind Service Effectiveness

The Metrics Behind Service Effectiveness

Today’s customer expects strong, consistent service and quick responses. Research found that 76 percent of respondents believe customer service quality is the best test to determine how much a company values them. If you don’t track service metrics and baselines, how can your customer service team increase its effectiveness and service? A recent survey found 47 percent of customers surveyed rated the most important element in their service experience as “fast response to inquiries or complaints.”

The Power of Clean, Quality Data

Your company invests in a Customer Relationship Management (CRM) system. It works diligently to have the system implemented and adopted across the entire company and ensure effective usage. However, if your team is not consistently keeping the Lead, Account, Contact, Opportunity and Service Ticket data clean for continued use, your firm is missing out on the benefits of CRM.

Succeeding in the 2017 IT Hiring Market

The 2017 technology hiring trends are accelerating, creating both opportunities and challenges for organizations searching for tech talent. There are many factors behind the trend. Corporate executives are anticipating deregulation and lower taxes, which is freeing up both operating budgets and capital expenditure budgets. Company information technology budgets across a wide spectrum of industries are supporting higher spending to drive organizational technical excellence forward to support revenue increases.

Follow the Sun: Handoffs via Kanban within VSTS or TFS

Do you have a global software development team? Do tasks get passed daily from work site to work site around the world?

Task handoffs can be tricky when team members are many time zones apart. 

You can try using email to communicate work assignments, but emails can be overlooked and emails lack trackability.

You can try a shared spreadsheet of work items, but the spreadsheet can be cumbersome and time-consuming to maintain.

VSTS Test Results Reporting with Power BI

Would you like to use Power BI to build data visualizations around your Visual Studio Team Services user stories, test cases and test results?

Here are the steps to get you there: 

1. In the VSTS Work hub, build a query in VSTS to extract user stories and their associated test cases

Using C# 7 Local Function

A handy new feature introduced with C# 7 is Local Functions. As an example, in the LINQ query below, the select method is bit hard to read and can be simplified using a helper function.

void Main()

{

    AccountSet

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