The customer experience and employee productivity have become more of a focal point than ever before. With technology evolving constantly, additional opportunities are becoming available to deliver more and better to customers and employees. Playing a major role in the growing phenomenon is the popularity of artificial intelligence (AI).
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Develop customer relationships and reduce costs
Effective field service management teams improve technician productivity and customer satisfaction rates.
Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud.
Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.
Field service changes as technology changes. Paper-based, on-site systems have given way to field service management software and cloud-linked solutions. Artificial intelligence, machine learning, virtual reality, unmanned systems, and more will continue to reshape business models and customer experience touchpoints within field service and manufacturing. These revolutionary technologies can help manufacturers generate greater revenue and improve the overall customer experience.
The future of field service and manufacturing is already in place at many companies.
The company also demonstrated how AI, IoT and edge computing have become the foundation of the enterprise for a more secure, productive and intelligent workplace
In today's business climate, sustainability and cost control are hot topics. Johnson Controls passion is to create building management systems that redefine energy efficiency – conserving precious resources and reducing overhead. The Internet of Things and advanced diagnostics deliver remote monitoring capabilities and proactive maintenance of vital equipment – keeping people, businesses and vital machinery cool, comfortable and safe.