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Four Technology Trends Helping Businesses Thrive in a Digital World

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Platform & Cloud Solutions

Discover how Dynamics 365 Business Central gives you familiar tools that provide built-in insights, intelligence, and workflows—together in one flexible solution that evolves with your business.

Read this Four Technology Trends Helping Businesses Thrive white paper and you’ll also learn why:

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

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Field Service

Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology.

Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT.

Artificial Intelligence: Trending into 2019

Artificial Intelligence: Trending into 2019

The customer experience and employee productivity have become more of a focal point than ever before. With technology evolving constantly, additional opportunities are becoming available to deliver more and better to customers and employees. Playing a major role in the growing phenomenon is the popularity of artificial intelligence (AI). 

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

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Field Service

Develop customer relationships and reduce costs

Effective field service management teams improve technician productivity and customer satisfaction rates. 

Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud.

Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.

How Field Service Is Transforming the Future

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Field Service

Field service changes as technology changes. Paper-based, on-site systems have given way to field service management software and cloud-linked solutions. Artificial intelligence, machine learning, virtual reality, unmanned systems, and more will continue to reshape business models and customer experience touchpoints within field service and manufacturing. These revolutionary technologies can help manufacturers generate greater revenue and improve the overall customer experience.

The future of field service and manufacturing is already in place at many companies. 

Microsoft Envision | The Internet of Things and data analytics deliver savings and sustainability

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Microsoft Power BI

In today's business climate, sustainability and cost control are hot topics. Johnson Controls passion is to create building management systems that redefine energy efficiency – conserving precious resources and reducing overhead. The Internet of Things and advanced diagnostics deliver remote monitoring capabilities and proactive maintenance of vital equipment – keeping people, businesses and vital machinery cool, comfortable and safe.