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Microsoft Dynamics 365 Delivers $16.97 for Every Dollar Spent

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Microsoft Dynamics CRM

In analyzing the results of Microsoft Dynamics 365 deployments, Nucleus Research found that for every dollar spent, companies realized an average of $16.97 in returns. This is significantly higher than the average for both enterprise resource planning (ERP) and customer relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively.

If Your Goal is Measurable ROI on Your CRM Investment, Plan for 100% CRM Adoption Success

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General

The goal of a customer relationship management (CRM) initiative is measurable success. CRM expectations include more leads, higher lead-to-revenue conversion rates, identification of up-sell and cross-sell opportunities, and improved customer service, all leading to improved client retention rates, increased revenue, and other benchmarks of achievement. Measurable returns on a CRM system investment cannot be achieved unless the user community fully embraces the new system.

If Your Goal is Measurable ROI on Your CRM Investment, Plan for 100% CRM Adoption Success

Maximize Your Salesforce Investment Across Sales and Service

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Salesforce

Join MobileIron and Sparefoot executives in a panel discussion as they share how they have improved customer connections across sales and service with Salesforce and NewVoiceMedia. Learn how they manage an effortless customer engagement across phone, email, and social channels, increase agent success and happiness with automated call and task routing through a single Salesforce dashboard, and improve how their business connects with customers and prospects to grow revenues to new heights.

The CRM Way of Life

The CRM Way of Life

Each person in the CRM workflow has interest in the system for a different reason. Management would like a system that is more trustworthy than a stream of spreadsheets; they want the best chance to close sales, attract prospects, generate referrals and optimize customer relationships. With a growing dependency on technology, your coworkers want some sort of system that will help them do their job with ease. Customers would like to have their records easily accessible so they don’t have to repeat themselves.