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Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

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Field Service

Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology.

Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT.

5 Ideas to Drive Sales Through Marketing Automation and Microsoft Dynamics 365

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ClickDimensions

Learn How Marketing Automation Can Benefit Your Sales Team

While best known for the benefits it brings to marketing teams, marketing automation can help departments throughout an organization – particularly sales teams. In recent years, the internet and social media have changed buyer behavior, which has, in turn, changed how companies sell to their buyers. While these changes in buyer behavior present significant challenges to organizations of all kinds and sizes, a marketing automation system combined with Microsoft Dynamics 365 can drive sales success.

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

Posted in

Field Service

Develop customer relationships and reduce costs

Effective field service management teams improve technician productivity and customer satisfaction rates. 

Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud.

Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.

Top 10 Strategic Technology Trends for 2015

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IT consulting

David W. Cearley, vice president and Gartner Fellow, highlights the top 10 strategic technology trends that have the potential for a significant impact on organizations in the next three years.

“This does not necessarily mean adoption and investment in all of the trends at the same rate,” he says. “But companies should look to make deliberate decisions about them during the next two years.”

Practical Analysis: The Industry-Specific Cloud

The last thing Vogels wants is to start twisting and turning the Amazon cloud into something that can meet the arcane requirements of every regulation. If the sensible approach Amazon has taken isn't good enough, then look for a different service. And it's my bet that you'll find one. Federal, state, finance, pharma--you name it and someday there will be a sector-specific cloud for it.