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Modern-Day Sales Team, Yesterday's CRM?

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Customer Relationship Management

Providing a unified customer experience requires a base of business technology your employees can use to delight customers. The most successful organizations are doing this with a modern customer relationship management (CRM) system that supports both the customer relationship and corresponding internal processes for the digital age.

How to Do Customer Service, 21st Century Style

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Customer Service

This video highlights analyst Paul Greenberg and his exclusive insights into trends for customer service in the digital age. Learn case study examples of modern customer service performing well, and not so well in this fun, engaging talk.