You are here

customer service

Reinvent Business Productivity with Microsoft Dynamics 365 and Microsoft Office 365

Posted in

Microsoft Dynamics CRM

Switching back and forth between disconnected applications keeps your business from growing. Time that could be spent developing relationships with customers and building your business is wasted reconciling mismatched records and duplicating data in multiple systems.

Read this eBook to explore three real-life scenarios that illustrate how business owners, sales representatives, and accountants can increase efficiency, simplify operations, and improve customer experiences using Microsoft Dynamics 365 Business Central integrated with Microsoft Office 365 to:

Digital Transformation in Sales: Evolving the Art of Customer Engagement

Posted in

Sales Force Automation

Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.  Advance beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics.

Read this eBook where you’ll learn: 

  • Where your organization sits within the digital transformation journey
  • Which group you fit into—Skeptics, Followers, Strivers, or Drivers
  • How to make a successful transition to a digital-first sales team

Five Daunting Sales and Marketing Gaps

Posted in

Sales Force Automation

Learn about the five gaps that could be costing you time, customers, and profit in this eBook. Discover how to close those gaps and transform your people, process, and technology to better serve your customer. You’ll also learn how to:

Best-of-the-Best: The 5 Pillars of Building an Industry Leading Service Organization

Posted in

General

Digital transformation means nothing without an effective information structure.

As engagement models evolve – and customer expectations change – so must the way you align your service offerings with your investments in people. While the professional services marketplace continues to evolve, service organizations have begun to look for a more balanced approach to improving customer interactions.

Protect Customer Relationships with Priority Support

Posted in

Customer Service

As your company has grown, your software solutions have grown with you. You've customized systems and processes to suit your business goals. You've done a pretty good job of keeping ahead of technical debt. Your internal support teams are super busy but not overwhelmed. Disruptions happen but are at a minimum. Moreover, your users — salespeople, service agents, marketing managers — can do their jobs using the software you've got installed, and with minimal complaints.

You're doing good, but you know you can do better.

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

Posted in

Field Service

Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology.

Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT.

Dynamics 365 vs On-Prem: Pricing Considerations

Dynamics 365 vs On-Prem: Pricing Considerations

When choosing the solution of choice for Customer Relationship Management system (CRM), two options emerge as optimal solutions: on-premise and cloud. Recently, companies have found benefit in both options:

5 Steps to Successful Servitization

Posted in

Field Service

Servitization is one logical step in the transformative journey of how companies work with customers and generate revenue. In the not-too-distant past, a manufacturing company likely focused on the sale of its products -- say, an industrial-strength drill -- as a standalone offering. Service contracts represented a cost to the company. When products failed, it was considered too expensive for a product-focused company to service its own equipment.

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

Posted in

Field Service

Develop customer relationships and reduce costs

Effective field service management teams improve technician productivity and customer satisfaction rates. 

Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud.

Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.

Pages