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Customer Relationships

Reinvent Business Productivity with Microsoft Dynamics 365 and Microsoft Office 365

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Microsoft Dynamics CRM

Switching back and forth between disconnected applications keeps your business from growing. Time that could be spent developing relationships with customers and building your business is wasted reconciling mismatched records and duplicating data in multiple systems.

Read this eBook to explore three real-life scenarios that illustrate how business owners, sales representatives, and accountants can increase efficiency, simplify operations, and improve customer experiences using Microsoft Dynamics 365 Business Central integrated with Microsoft Office 365 to:

Protect Customer Relationships with Priority Support

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Customer Service

As your company has grown, your software solutions have grown with you. You've customized systems and processes to suit your business goals. You've done a pretty good job of keeping ahead of technical debt. Your internal support teams are super busy but not overwhelmed. Disruptions happen but are at a minimum. Moreover, your users — salespeople, service agents, marketing managers — can do their jobs using the software you've got installed, and with minimal complaints.

You're doing good, but you know you can do better.

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

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Field Service

Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology.

Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT.

Salesforce Positioned in the Leaders Quadrant of the November 2018 Magic Quadrant for Configure, Price and Quote Application Suites

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Salesforce

SAN FRANCISCO—Salesforce [NYSE: CRM], the global leader in CRM, today announced that Gartner, Inc. has positioned Salesforce as a Leader in its November 2018 Magic Quadrant for Configure, Price and Quote Application Suites for Salesforce CPQ.

With automated quoting, pricing, contracting and billing processes, Salesforce CPQ empowers companies to accelerate sales growth.

Align Technology Expands Use of Salesforce, Leveraging Einstein Analytics to Drive Continued Innovation and Enhanced Customer Experiences with Invisalign® Treatment

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Salesforce

Leader in clear aligner orthodontics uses the Salesforce Lightning Platform to quickly build and deploy apps for employees, doctors, patients and consumers

Expands across the Lightning Platform, Analytics, Sales Cloud, Service Cloud, Marketing Cloud, Health Cloud and Success Cloud to further transform its business

Infuses apps with Salesforce Einstein Analytics to connect with Invisalign doctors and their patients in smarter, more powerful ways