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Customer Experience

Building an Effective Digital Marketing Strategy: A Guide for Dynamics 365 Marketers

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ClickDimensions

Marketers go where their customers are, and increasingly that is to digital channels. But in order to succeed, it isn’t enough to just be there; you must have a strategy too.

This guide was developed with that in mind, and specifically for marketers at organizations that utilize Microsoft Dynamics 365. Download this eBook to learn how to build, evaluate and refine your digital marketing strategy while gaining an understanding of the digital marketing tactics and technologies available today.

Reinvent Business Productivity with Microsoft Dynamics 365 and Microsoft Office 365

Posted in

Microsoft Dynamics CRM

Switching back and forth between disconnected applications keeps your business from growing. Time that could be spent developing relationships with customers and building your business is wasted reconciling mismatched records and duplicating data in multiple systems.

Read this eBook to explore three real-life scenarios that illustrate how business owners, sales representatives, and accountants can increase efficiency, simplify operations, and improve customer experiences using Microsoft Dynamics 365 Business Central integrated with Microsoft Office 365 to:

Four Digital Strategies to Meet Customer Demands in Real Time

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Sales Force Automation

Working in a siloed organization makes it difficult for teams to work together to meet the needs of your customers in real time. Empower your teams to collaborate and improve customer satisfaction by eliminating the data silos that result in a disconnected customer experience.

This eBook explores how to create a unified vision for your organization by combining your information and processes onto a single platform. Discover four digital strategies to unify your organization:

Artificial Intelligence: Trending into 2019

Artificial Intelligence: Trending into 2019

The customer experience and employee productivity have become more of a focal point than ever before. With technology evolving constantly, additional opportunities are becoming available to deliver more and better to customers and employees. Playing a major role in the growing phenomenon is the popularity of artificial intelligence (AI). 

10 Best Practices for Integrating Your Customer Data

Posted in

TIBCO Spotfire

The more information you have and the more effectively you use it, the greater the success you can achieve. The best scenario is when all the systems that manage information are tightly integrated so data can easily be combined to grow a deeper, more intimate understanding of each customer.

Integrating systems to accurately share customer data can be a formidable task, which grows in difficulty depending on the size of your organization and the number of contacts you interact with.

How innovative field service organizations are planning for the future today

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Field Service

The field service management (FSM) story is a continually morphing one that bridges many complex human interactions, evolving user needs, and shifting technology paradigms. It has weathered repeated generational changes in terms of who the key players serving the industry are (ex. on both the supply and demand sides); what the prevailing usage patterns are in terms of technology deployments and trends; and what FSM functionality is preferred today vs. what will likely be preferred tomorrow – and beyond.

Five Daunting Sales and Marketing Gaps and How to Overcome Them

Posted in

Sales Force Automation

What sales and marketing gaps are you defending? How are they impacting your ability to hit your numbers? In this guide, we examine five massive gaps that could be costing you time, customers, top-line growth, and profit. The guide shows you how to transform your business by closing those gaps so you can get back to growing.

Transforming Your Business Through Data: How to Choose a Modern Analytics Platform

Posted in

Qlik

Choosing the best analytics platform for your business

Businesses everywhere are using analytics to transform: Reinventing customer experiences. Reimagining processes. Discovering surprising revenue streams. And finding new ways to gain an edge. They understand a basic truth in today’s economy: No enterprise can lead – or even survive – without analytics.

But not all platforms are created equal. And choosing the right one is essential to making discoveries that have the power to drive real change.

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