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Cloud technology

Revealing the ROI of CRM

One of the biggest question marks when investing in a new technology stack or platform is what the technology will bring in terms of return to the company implementing the technology. At Microsoft Ignite this year, stories were shared about how the implementation of the CRM platform, Microsoft Dynamics 365, increased productivity and allowed organizations to meet the changing needs and expectations for their customer base.

Microsoft Dynamics 365 Delivers $16.97 for Every Dollar Spent

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Microsoft Dynamics CRM

In analyzing the results of Microsoft Dynamics 365 deployments, Nucleus Research found that for every dollar spent, companies realized an average of $16.97 in returns. This is significantly higher than the average for both enterprise resource planning (ERP) and customer relationship management (CRM), which deliver, on average, $7.23 and $8.71 respectively.

Chalk Talk: Cloud Analytics

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Business Intelligence

Is it possible to use cloud analytics without creating new cloud data silos? Yes—you can avoid the chaos of cloud data silos with integration platform as a service, or iPaaS. iPaaS lets you clean and connect data and applications in the cloud much faster than with traditional on-premise tools. David Lyle, Informatica VP Product Strategy, offers advice on managing the complexity of cloud analytics.

10 Best Practices for Integrating your Customer Data

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Business Intelligence

Data integration is often underestimated and poorly implemented, taking significant time and resource. Yet, it's growing in strategic importance to the business, as customer data and touch points grow exponentially with the emergence of cloud, social and mobile technologies.

Learn more about common integration mistakes and best practices for making your company more agile through data integration.

Simple Salesforce Data Migration

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Business Intelligence

You have lots of customer data and you need to ensure that it's readily available to all of those who need it to drive business results across sales, service and customer engagement.

Nicole Tilton & Pierre Hulsebus, of Scribe Software, discuss how easy it is to migrate your critical data into Salesforce and how it will immediately benefit the different areas of your business. See a demonstration of how simple and seamless it is for you to transfer your customer data into Salesforce from different external sources such as; text files, another CRM, or homegrown systems.

Top 10 Best Practices for Migrating Data from On-Premise to the Cloud

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Business Intelligence

Cloud computing has become an all-but completely compelling choice for most businesses. The clear advantages of moving many IT workloads to the Cloud have become undeniable, including: significant cost reduction, system resilience, sustainability, redundancy, elasticity, user self-service, continuity of business, automated data backup, and more. With a well-planned transition from on-premise to cloud computing, you’ll deliver a greatly enhanced user experience without any disruption!

From Laggard to Leader: How IT Can Drive Business Agility with iPaaS

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Business Intelligence

For years, the Holy Grail of IT success centered on the department’s ability to build the perfect long-term infrastructure, emphasizing security and regularity for companies and their customers. However, business requirements have changed, and having the right systems in place is no longer enough, leaving many IT departments struggling to tread water as they adapt to a radically altered set of success criteria.

Office 365 Update for July 2016

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Microsoft SharePoint

Jim Naroski covers recent enhancements to Office 365, Microsoft’s cloud-based solution for the modern workplace.

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