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Improving Profitability by End-to-End Analysis of the Warranty and Quality Chain

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TIBCO Spotfire

Product warranties are important agreements of trust between a customerand the company that guarantees a manufactured product’s quality, if it’s used within specified parameters. When warranties are fulfilled by the backing of exceptional product quality, they are a source of profitable sales, customer loyalty, and increased brand equity and image. However, when warranties are affected by less than exceptional product quality, the results are large and ever expanding warranty reserve budgets that directly impact the company’s profitability.