When a NAVCO barcode or retinal scanner is down, businesses are left unprotected. One of the largest security system integrators in North America, NAVCO relied on a solution from Microsoft to revamp its field service system. Customers place and track service requests online. Service technicians arrive at customer sites and complete repairs sooner with mobile access to customer and product data. And NAVCO management interacts more effectively with customers guided by data-rich, graphical reports.