Microsoft Envision 2016 | FPL FiberNet World of field service: technology to deliver customer experiences

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Customer Service

What is a great customer experience? How can your mobile workforce not only provide great service, but delight your customers? How can you continue to increase customer satisfaction yet reduce costs to deliver exceptional service? In this session, you will learn from FieldOne and FPL FiberNet, a wholly-owned subsidiary of NextEra Energy, how to delight your customers and your CFO by changing the way you think about delivering services.