The new customer experience is always on: connected across every digital channel, and over both in-store and online interactions. Every customer’s relationship with your organization forges a unique path to brand loyalty and advocacy. Navigating the ever-evolving landscape of technology and customer expectation might feel overwhelming, but with some perspective — and integrated, immersive customer journeys by Salesforce — you’ll reach your destination in no time.
Connect your marketing with sales and service, apps, and communities for a singular, seamless brand experience.
Touch your customers’ lives when it matters, and foster lasting relationships across every stage of the consumer lifecycle. Read on to see four sample journeys to success — both for the brand and the customer.