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5 Advantages of Mobile for Customer Service

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Salesforce Service cloud

Customer service has never been more important to the success or failure of a business. Where customer service used to be a cursory addition to a product or service, it has evolved into the series of customer interactions that can ultimately make or break a company, and every employee has a responsibility to serve its customers. That’s why in today’s hyper-connected world, it’s more important than ever to make the service experience easy--or frictionless--for every one of your customers.

6 Secrets to Offering Exceptional Customer Service

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Salesforce Service cloud

The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service.

On top of that, just 7% of those polled say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected.

So what do customers want? It’s simple.

How Salesforce does customer service

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Salesforce Service cloud

Salesforce isn’t just a CRM solution that helps you close more deals. With Service Cloud from Salesforce, you can deliver smarter, faster, more personalized customer service. From providing an effortless customer experience through self-service, to driving agent productivity with multichannel support, Service Cloud helps you exceed customer expectations. Anytime. Anywhere.

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