As your company has grown, your software solutions have grown with you. You've customized systems and processes to suit your business goals. You've done a pretty good job of keeping ahead of technical debt. Your internal support teams are super busy but not overwhelmed. Disruptions happen but are at a minimum. Moreover, your users — salespeople, service agents, marketing managers — can do their jobs using the software you've got installed, and with minimal complaints.
You're doing good, but you know you can do better.