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- Customer Relationship Management

3 KPIs That Measure Operational Excellence

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Customer Relationship Management

The success of any business depends on the success of its operations. So how do you ensure that success? In this e-book we’ll explore three key performance indicators (KPIs) that can help move you toward operational excellence. From addressing disruption events, to managing IT productivity, to maximizing CRM adoption and engagement, these KPIs will provide you with valuable intelligence on how your business is doing, and what it could be doing better.

State of Sales

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Customer Relationship Management

For the third edition of the “State of Sales” report, Salesforce Research surveyed over 2,900 global sales professionals and leaders to discover: