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eBooks

Wow Service – Social Intelligence Guide for Customer Service Microsoft Dynamics CRM

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Microsoft Social Engagement

In this social listening guide for customer service, Microsoft has reached out to some of the
foremost thought leaders on the subject. This first ebook on social listening for service also accompanies the launch of Microsoft Social Listening and Social Insights, powered by InsideView. Both are now
available in Dynamics CRM at no additional cost and can be used by anyone with
a professional license.

Microsoft Dynamics CRM Release Preview Guide April 2014

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Microsoft Dynamics CRM

This document highlights the capabilities in Microsoft Dynamics CRM 2015, Microsoft
Dynamics CRM Online (2015 Update), Microsoft Dynamics Marketing (2015 Update)
and Microsoft Social Listening (2014 R2) that will further our customers’ abilities to
deliver amazing customer experiences. With a commitment to an agile release cycle,
there are currently several releases in planning and development.

How To Make Your Number in 2014

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Microsoft Dynamics CRM

This report looks at the changes in buyer behavior and how they are impacting sales forces. Buyers today are more informed, more technology enabled, more saturated with information. As a result they are performing more of their journey in a self-directed fashion before contacting a seller.

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