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eBooks

3 KPIs That Measure Operational Excellence

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Customer Relationship Management

The success of any business depends on the success of its operations. So how do you ensure that success? In this e-book we’ll explore three key performance indicators (KPIs) that can help move you toward operational excellence. From addressing disruption events, to managing IT productivity, to maximizing CRM adoption and engagement, these KPIs will provide you with valuable intelligence on how your business is doing, and what it could be doing better.

Leading the Future of Field Service: Connecting Field Service Management to the Internet of Things

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Field Service

Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology.

Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT.

How to Elevate Sales Team Performance

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Sales Force Automation

In this eBook, How to Elevate Sales Team Performance, see how metrics derived, from the CSO Insights’ Sales Relationship/Process (SRP) Matrix™ can help businesses create a sales roadmap for the the entire team based on how they currently operate and what levels of relationship and process implementation they need to achieve.

5 Steps to Successful Servitization

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Field Service

Servitization is one logical step in the transformative journey of how companies work with customers and generate revenue. In the not-too-distant past, a manufacturing company likely focused on the sale of its products -- say, an industrial-strength drill -- as a standalone offering. Service contracts represented a cost to the company. When products failed, it was considered too expensive for a product-focused company to service its own equipment.

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