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eBooks

Digital Transformation in Sales: Evolving the Art of Customer Engagement

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Sales Force Automation

Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.  Advance beyond agent productivity and capitalizing on technology’s ability to deliver key insights and predictive analytics.

Read this eBook where you’ll learn: 

  • Where your organization sits within the digital transformation journey
  • Which group you fit into—Skeptics, Followers, Strivers, or Drivers
  • How to make a successful transition to a digital-first sales team

Five Daunting Sales and Marketing Gaps

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Sales Force Automation

Learn about the five gaps that could be costing you time, customers, and profit in this eBook. Discover how to close those gaps and transform your people, process, and technology to better serve your customer. You’ll also learn how to:

Best-of-the-Best: The 5 Pillars of Building an Industry Leading Service Organization

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General

Digital transformation means nothing without an effective information structure.

As engagement models evolve – and customer expectations change – so must the way you align your service offerings with your investments in people. While the professional services marketplace continues to evolve, service organizations have begun to look for a more balanced approach to improving customer interactions.

Protect Customer Relationships with Priority Support

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Customer Service

As your company has grown, your software solutions have grown with you. You've customized systems and processes to suit your business goals. You've done a pretty good job of keeping ahead of technical debt. Your internal support teams are super busy but not overwhelmed. Disruptions happen but are at a minimum. Moreover, your users — salespeople, service agents, marketing managers — can do their jobs using the software you've got installed, and with minimal complaints.

You're doing good, but you know you can do better.

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