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From Laggard to Leader: How IT Can Drive Business Agility with iPaaS

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Business Intelligence

For years, the Holy Grail of IT success centered on the department’s ability to build the perfect long-term infrastructure, emphasizing security and regularity for companies and their customers. However, business requirements have changed, and having the right systems in place is no longer enough, leaving many IT departments struggling to tread water as they adapt to a radically altered set of success criteria.

5 Steps to Self-Service Analytics that Scale

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Business Intelligence

The data revolution is here. And self-service analytics has become a given.

But when the business wants access to raw data, it can be disruptive. Selfservice BI challenges the traditional BI methodology and forces IT to take a new approach to analytics.

The modern approach is simple. It’s about IT and the business partnering to deliver self-service data access at scale. It allows secure and governed data to flow into the organization through IT. And it empowers the end user with the software to explore their data.

Connect to Your Customers Faster with the Lightning Summer '16 Release

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Customer Service

Did you know that 77 percent of customers say they are not engaged with the companies with which they do business? It’s a disheartening statistic, but not entirely surprising. Customers are generating massive amounts of data via countless digital interactions and connected devices, yet companies aren’t really taking advantage of this data; they’re analyzing less than 1 percent of all customer data. What a waste of customer insight! Companies need to close this engagement gap by harnessing customer data to create deeper, more meaningful experiences for customers.