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2018 State of Global Customer Service Report

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Customer Service

Customer Expectations Continue their Steady Climb

As customer expectations continue to climb, it becomes more challenging for brands to set themselves apart from the competition. Markets are increasingly crowded, and both price and product are being steadily overtaken by customer experience as the number one brand differentiator.

4 Steps to Transforming Your Sales Process

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Sales Force Automation

Today’s biggest business trends revolve around helping companies provide exceptional customer experiences. These include big data insights that reveal and predict customer needs, integrated platforms that enable end-to-end personalization, and artificial intelligence (AI) solutions that automate and scale tasks that used to be painfully manual and time-consuming.

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