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2015 State of Service

Posted in

Salesforce Service cloud

Just a few years ago, customer service was an after thought for most companies. If a customer had a good experience, great. If not, oh well.

Today that mentality is ancient history. Successful companies realize that exceptional customer service can be a serious differentiator that opens the door to more sales, upsells and referrals. Delivering this level of service is all about meeting and exceeding expectations. What are those expectations and how are the most successful service organizations meeting them?

2015 State of Service

Build an All-Star Technology Team

Posted in

IT Staffing

Football season is upon us! Hiring a top technical department is very similar to a power starting line-up in football. From finding the next top recruit to retaining star talent, if your hiring team knows the recruiting playbook, a perfect record is within reach.

7 Reasons to Clean Up Your Dirty Lead Data

Posted in

InsideView

Even if you think your data is good enough, five percent of it goes bad every month - which amounts to 70 percent per year! As it keeps going bad, it prevents you from reaching the right people, routing the right leads to the right reps and filling your pipeline with quality leads.

7 Reasons to Clean Up Your Dirty Lead Data

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