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A Unified Customer Experience

Posted in

General Customer Service

Customers don’t differentiate their experience based on what department they are speaking with. They expect consistent answers and experience from anyone at a company they interact with. How can the sales, marketing and customer service departments join together to present a strong customer experience? Through the use of integrated technology and messaging, a unified customer experience is possible.

A Unified Customer Experience

Gain Greater Sales and Marketing ROI with CRM and Marketing Technologies Integration

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General

Whether your team is looking to increase collaboration, decision making timelines or lead conversion, the implementation and integration of Customer Relationship Management (CRM) and Marketing Automation technologies have facts to back up their ROI. With benefits for both marketing and sales professionals, these technologies have demonstrated growth for companies across countless industries.

Gain Greater Sales and Marketing ROI with CRM and Marketing Technologies Integration

2015 State of Service

Posted in

Salesforce Service cloud

Just a few years ago, customer service was an after thought for most companies. If a customer had a good experience, great. If not, oh well.

Today that mentality is ancient history. Successful companies realize that exceptional customer service can be a serious differentiator that opens the door to more sales, upsells and referrals. Delivering this level of service is all about meeting and exceeding expectations. What are those expectations and how are the most successful service organizations meeting them?

2015 State of Service

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