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CargoSmart Uses Big Data to Transform Shipping Processes and analyzes big data events to gain competitive advantage, valuable insight and vastly improved customer service

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TIBCO Spotfire

According to Steve Siu, CEO of CargoSmart, the shipping industry is expansive and volatile, but using big data will provide a competitive advantage and lead to industry transformation.

“We are managing big data from over 5,500 vessels covering 90% of the world’s ocean container traffic,” he says. “Our mission is to derive insights from which our customers can optimize shipment routes, lower transportation and fuel costs and reduce the risk of late arrivals.”

A Unified Customer Experience

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General Customer Service

Customers don’t differentiate their experience based on what department they are speaking with. They expect consistent answers and experience from anyone at a company they interact with. How can the sales, marketing and customer service departments join together to present a strong customer experience? Through the use of integrated technology and messaging, a unified customer experience is possible.

A Unified Customer Experience

BI Trend Monitor 2016

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General Business Intelligence

The IT industry and the world at large have always been subject to technology and business trends, sometimes undergoing major changes, such as the development of the personal computer, client/server computing or the evolution of the Internet. Over the last few years, new trends have emerged that have an enormous influence on how organizations work, interact, communicate, collaborate and protect themselves.

How to Do Customer Service, 21st Century Style

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Customer Service

This video highlights analyst Paul Greenberg and his exclusive insights into trends for customer service in the digital age. Learn case study examples of modern customer service performing well, and not so well in this fun, engaging talk.

Connecting an Organization to Create Spontaneous Value

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Microsoft SharePoint

Initiative used SharePoint 2007 to build its corporate intranet, but never saw significant engagement with the tool. Seeking a better collaboration solution, Initiative identified Yammer in early 2011 as a tool that would allow employees to collaborate through multiple channels with a low barrier to entry. With Yammer, Initiative has become a more collaborative and efficient company through the serendipitous connections that occur on Yammer every day. Experts are connected, employees save time and Initiative gains spontaneous business value.

Crack the Code of Sales and Marketing Alignment

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InsideView

The lack of alignment between sales and marketing is an age-old problem, frequently lamented, yet rarely addressed or solved. A new survey shows the lack of alignment is actually becoming a bigger problem today and the disconnect is having a direct effect on top and bottom line performance. This report reveals the results of a comprehensive survey that uncovers why sales and marketing teams are not aligned and, better yet, defines a path forward.

It’s Time To Upgrade Business Intelligence To Systems Of Insight

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General Business Intelligence

Business intelligence (BI) has been faithfully serving enterprises for more than two decades. The world, however, doesn’t stand still. BI must keep evolving, improving, and adapting to key business agility trends in the age of the customer. Its next evolution? Systems of insight.

U.S. Army Europe saves more than $150,000 by automating database translation

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General

Before migrating to Microsoft Dynamics CRM, U.S. Army Europe needed to translate portions of a SQL Server database used for screening and hiring local nationals. Using the Microsoft Translator API, Microsoft Visual C#, and the common language runtime (CLR) environment, engineers automated the translation of select SQL Server data into English. As a result, the Army saved about $150,500 (about 1,750 hours) in manual translation costs, avoided a seven month delay and maintained access to all of its historical employment screening data.

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