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Resource Archive

Talk Data to Me: Let’s Analyze Social Media Data with Tableau

29:38

Posted in

Tableau

Social media data is hot stuff—but it sure can be tricky to understand. In this session, Michelle from Tableau's social media team will share how they analyze social media data from multiple sources. We'll compare methods for collecting data, and discuss tips for ensuring that it answers new questions as they arise. Whether you're new to social media analysis or have already started diving into your data, this session will provide key tips, tricks, and examples to help you achieve your goals.

Inspirato's Customer Service Success Story

3:37

Posted in

Salesforce Service cloud

See how Inspirato uses Service Cloud to provide the ultimate in customer service for the luxury traveler and boost revenue at the same time.

Go Mobile! The Essential Guide to Mobile Marketing

Posted in

ClickDimensions

Mobile marketing involves marketing via a mobile device, like a smartphone or tablet. There are different ways to market through mobile, from simple methods like text messaging (SMS) to more complex options like app building and in-app advertising. The type of business, current customers and future prospects greatly influence where a company should invest its mobile marketing efforts.

The Total Economic Impact™ Of Microsoft Office 365

Posted in

Microsoft SharePoint

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) organizations may realize by deploying Office 365. The purpose of this study is to provide readers at small and medium-sized businesses (one to 250 users) with a framework to evaluate the potential financial impact of Office 365 on their organizations.

AAA National Helps Independent Clubs and Emergency Road Service Provide Better Service with Alteryx

Posted in

Alteryx

AAA, formerly the American Automobile Association, is a federation of motor clubs throughout North America. A not-for-profit member service organization with 54 million members in the United States and Canada, AAA provides a wide range of services including its hallmark service, roadside assistance. With national headquarters in Heathrow, Florida, the role of AAA National is to support, not direct, each of the independent motor clubs.

2015 State of Service

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Salesforce Service cloud

Just a few years ago, customer service was an after thought for most companies. If a customer had a good experience, great. If not, oh well.

Today that mentality is ancient history. Successful companies realize that exceptional customer service can be a serious differentiator that opens the door to more sales, upsells and referrals. Delivering this level of service is all about meeting and exceeding expectations. What are those expectations and how are the most successful service organizations meeting them?

2015 State of Service

Unique selling points: Separating sales leaders from the pack

Posted in

Qlik

Unique selling points: Separating sales leaders from the pack is a report from The Economist Intelligence Unit. The report, commissioned by Qlik, draws on a global survey of 550 senior sales executives, desk research and interviews with experts to examine the way in which companies manage the sales process and whether the use of technology makes them more effective at selling.

Track Email and Preview CRM Information with the CRM App for Outlook

3:15

Posted in

Microsoft Dynamics CRM

Need to track email and view CRM data when you're away from the office? Use CRM App for Outlook to do that and more. In this video, we'll show you how to access the app from Outlook, and how to track email, preview contact info and link to or create CRM records, all from within Outlook.

Chemical Company Collaborates in the Cloud to Optimize Teamwork, Simplify IT

Posted in

Microsoft SharePoint

Buckman solves customer problems all over the world with its chemicals. When its global reach and organizational complexities began to hinder rather than help communications, Buckman standardized on Microsoft Office 365. With easy-to-use instant messaging, document sharing and conferencing, Buckman associates resolve customer problems faster and keep projects on track, all while ensuring data safety and reducing IT work and costs.

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