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Resource Archive

Creating and using Excel PivotTables

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Microsoft SharePoint

Getting information out of your system and making sense of it can make a huge impact on your business. In this session, we will highlight how to leverage Excel PivotTables. Even if you are already familiar with PivotTables, this session is for you. We will cover how to create a PivotTable, and also take it a step further by offering tips and tricks of how to use them more effectively.

Unified Service Desk for Microsoft Dynamics CRM: Architecture and development

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Microsoft Dynamics CRM

Microsoft Dynamics CRM introduced the Unified Service Desk as the solution for contact center applications. Come to this session to discuss best practices on how to develop and deploy your contact center applications using Unified Service Desk in Microsoft Dynamics CRM 2013. Bring your specific questions and exchange ideas with other customers on how to design and deploy your contact center applications.

Microsoft Dynamics CRM API improvements for data integration

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Microsoft Dynamics CRM

Come to this session to learn about various options available for you to integrate Microsoft Dynamics CRM with other applications. We will discuss multiple integration scenarios and also share with you details on brand new API’s that will greatly help in integration Scenarios. If you want to use Microsoft Dynamics CRM along with data from other sys tems, this is the session for you.

Microsoft Dynamics CRM with Excel and Power BI: The future of self-service analytics

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Microsoft Dynamics CRM

Would you like to learn how to effectively analyze Microsoft Dynamics CRM data within Excel and Power BI using Microsoft Dynamics sales productivity solutions integrated with Excel and Power BI? Attend this session to learn how to export data to Excel and Power BI to analyze sales performance, drive pipeline goals, prepare forecasts and manage sales team activities in an efficient manner.

Calling all developers: Microsoft Dynamics CRM tools today and tomorrow

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Microsoft Dynamics CRM

Come to this session to learn everything you ever wanted to know about the developer tools that exist today as well as those being introduced in the next release of Microsoft Dynamics CRM. These tools enable you to build Windows clients that talk to Microsoft Dynamics CRM, applications for your mobile workforce, and other CRM-based solutions to meet the needs of your business.

Microsoft Dynamics Marketing: Technical deep dive

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Microsoft Dynamic Marketing

Join us for this deep dive to explore what is coming in Microsoft Dynamics Marketing (MDM) in the fall wave. We will cover the extensibility model offered by Microsoft Dynamics Marketing in detail. Additionally, we will explore the SDK capabilities that enable integration to Microsoft Dynamics MDM. We will deep dive into OData APIs offered to enable superior analytics based on Microsoft native technologies such as Power BI. We will also show you how the CRM connector to MDM works and how to configure it.

Microsoft Dynamics CRM Online services: Behind the scenes of the most trusted cloud services

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Microsoft Dynamics CRM

Microsoft is leading the way to build the most trusted cloud services in the world! Join us as we discuss common misconceptions about the cloud. You’ll learn how Microsoft Dynamics CRM Online protects your data, and you'll also get more information about our security, certifications and compliance. We’ll discuss our world class infrastructure and how our investments in resiliency, scalability and manageably ensure that you can trust Microsoft CRM Online to run your business.

Using Connector to integrate Microsoft Dynamics ERP with Microsoft Dynamics CRM

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Microsoft Dynamics CRM

Do you want to share data between Microsoft Dynamics CRM and Microsoft Dynamics ERP? Join us to learn about the Connector for Microsoft Dynamics, an application that provides the ability to integrate key sales data between the two solutions. See the new features and capabilities included in the latest release.  If you have been using Connector for a while and are considering an upgrade, this session is definitely for you. See first-hand what the re-designed service can do.

What's new: Microsoft Dynamics CRM 2015 for the service industries

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Microsoft Dynamics CRM

During this session we will explore the latest version of Microsoft Dynamics CRM and identify new features for the professional services, architecture/engineering/construction and media and entertainment industries. We will present these features in the form of scenarios to provide you with real life examples of how you can leverage Microsoft Dynamics CRM 2015 to support key business development and marketing processes.

Microsoft Dynamics CRM Online: Governance risk and compliance

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Microsoft Dynamics CRM

Audits, certifications and controls... how do these things add up to protecting customer data? How do you know that your data is safe, well managed and accessed by the right people? Find answers to these questions and more in a session that will explore how the Microsoft Dynamics CRM Online Governance, Risk & Compliance (GRC) program works to produce a world class system focused on protecting customer data.

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