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Resource Archive

Social Customer Service

2:58

Posted in

Salesforce Service cloud

In this video we’ll show you how to set up Social Customer Service from Salesforce, so your agents can create cases from customer tweets and Facebook posts. Your agents will also be able to receive and send social communication directly in case feed.

Maximize Your Salesforce Investment Across Sales and Service

40:37

Posted in

Salesforce

Join MobileIron and Sparefoot executives in a panel discussion as they share how they have improved customer connections across sales and service with Salesforce and NewVoiceMedia. Learn how they manage an effortless customer engagement across phone, email, and social channels, increase agent success and happiness with automated call and task routing through a single Salesforce dashboard, and improve how their business connects with customers and prospects to grow revenues to new heights.

Increase ROI from the Sales Cloud with the Configure-Price-Quote (CPQ) Process

35:01

Posted in

Salesforce

Join us to learn how three companies, with different challenges, (quoting by Zonare, a fast-growing medical equipment manufacturer, order automation by Splunk, the operational intelligence software leader, and renewal management by Blue Shield of California, the leader in health insurance client retention), use one CPQ application to augment Sales Cloud to run complex business processes.

Salesforce for Marketers

39:34

Posted in

Salesforce

Connect with your customers in a whole new way with the only Platform for 1:1 Customer Journeys across Sales, Service and Marketing! Discover all the technologies Salesforce has to help you drive your customer journeys, from digital marketing, lead nurturing, social listening, social collaboration and media management, to web sites and web apps, building communities and more. Businesses are changing and technologies are changing, and marketing is leading the digital revolution.

Using Microsoft Power BI for Office 365 to Gain Insights from Salesforce Data

48:22

Posted in

Microsoft Dynamics CRM

Power BI for Office 365 delivers a compelling set of self-service BI tools and services for the discovery, analysis and visualization of all your data. Join Salesforce as they introduce Power BI for Office 365. You'll leave with a solid understanding of the capabilities of the Power BI platform. They will show how it can empower business users and data experts within an organization to gain value from your salesforce.com data and how to get started right away.

Spring '15 - Community Cloud

56:39

Posted in

Salesforce

Join Salesforce's Product Management team for a look at all things Spring '15 for Communities, Chatter and Files.

Your Complete CRM Handbook

Posted in

Salesforce

CRM is much more than a buzzy acronym that’s been tossed around the business and sales world for the past decade or so.

With a CRM application, there’s no secret formula. It simply manages most of your critical customer information so that you can see it all in one place. Without leaving the app, you can view contact info, follow up via email or social media, manage tasks and track your performance, among other benefits. Implementing the right CRM can increase sales efficiency. You can close more deals, boost sales and improve forecast accuracy.

Small Business, Big Impact

Technology has changed the game for small businesses. Where small department size was once a hindrance, it can now be an advantage. Where small, newly-established infrastructures used to mean less stability, they can now mean more agility and flexibility.

Simplifying the Modern Sales Cycle

Posted in

Salesforce

The sales cycle has grown exponentially more complex.

Where once there were only a handful of touchpoints, customers are now engaging with companies on dozens of channels and require more information and guidance than ever before to make a purchase decision.

Managing this new sales cycle can present a major challenge to sales teams unaccustomed with its new scale and complexity. It requires a deeper understanding of the process, along with the right tools to manage it.

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