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Gartner Says CRM Will Be at the Heart of Digital Initiatives for Years to Come

Not only is CRM the heart and soul of digital initiatives for years to come, it tops the list of leading tech trends in 2014.

More than ever, companies are leveraging CRM technologies such as Microsoft Dynamics CRM and CRM. Gartner said, “The demand for modern technology and customer relationships is driving refreshed or expanded integration and usage of all areas of CRM software. The outlook continues to be positive for CRM as buyers focus on technologies that enable more-targeted customer interactions in multi-channel environments.”

Persistence Pays!

In sales, there is an art to being persistent as there are effective and non-effective ways to get in with the prospect you want. Here are a few tips that we’ve picked up along the way!

Top Trends for CRM Adoption

I think that we can all agree that the biggest challenge with implementing a new or existing CRM system is adoption. However, the bottom line is that a CRM system plays a vital role to not only increase sales’ efficiency, but effectiveness as well.

What are the top three trends that can help with adoption?

Microsoft Changes the CRM Game with a New Release in Q2!

Microsoft just announced that, in the second quarter of 2014, they will be unveiling a new comprehensive set of Microsoft Dynamics CRM capabilities to help organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships.

Because I Said I Would. A Promise Made by Senior Client Representative, Peter Fargo.

This year I made a different kind of New Year’s resolution: a professional promise to my colleagues in sales & marketing.

I have made enough resolutions on Dec. 31 only to conveniently forget them months later. The past couple years I resolved (with my wife) to “quit sweets.” Both years, we completely fell apart after Thanksgiving.

What’s the big deal?

8 Crucial Sales Skills

Geoffrey James, an author, journalist and freelance writer recently published a blog for on sales strategy. Through conversations with over 100 top sales gurus, Geoffrey compiled a list of what he determined are the 8 most essential sales skills.

MS CRM 2013 Release Guide

As Microsoft launches Microsoft Dynamics CRM 2013, we wanted to share some of the updates associated with this most recent rollout. Microsoft is committed to delivering on the vision of making the user experience within CRM elegant, simple and intuitive. This new update creates a personal work environment by helping people across sales, marketing and customer care teams like never before.

Dynamics CRM 2013 Features

Microsoft launched Dynamics CRM 2013 October 1 and we wanted to share one of the cool new features. In this blog we will discuss the "Guided Process." The "Guided Process" offers a new way to track the progress of opportunities within CRM.

9 Tips for Success in Inside Sales

For some organizations the Inside Sales strategy is the foundation for the success of the entire sales team.  Below are some key lessons and tips that will hopefully assist in the development and re-education of an Inside Sales Professional.

Demonstrate Persistence