Gartner conduct a research report and placed Microsoft among the CRM software leaders for customer service contact centers. Brad Wilson, General Manager of Microsoft Dynamics CRM stated, "Microsoft Dynamics CRM, through its familiar, intelligent and connected experiences, gives customer service professionals a complete view of their clients, along with insig
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A little over a decade ago, CRM could have been considered optional, a nice upgrade to one's sales process. However, it now seems that CRM is not only prevalent but a necessity. Brad Wilson, General Manager of Microsoft Dynamics CRM 2011 stated in an interview with Software Advice, "It is a critical tool for differentiating your business and building your customer service.
I wanted to take the time to analyze how Microsoft Dynamics CRM 2011 can optimize the performance of an Inside Sales professional. When I think inside sales, I think telemarketing, email marketing and appointment setting. Telemarketing is tough enough as it is; therefore, it's essential to have the best resources available for your telemarketers/inside sales people. CRM itself, really is the number one tool an inside sales professional relies on to achieve their goals. I took a step back to flesh out how
Now that Microsoft Dynamics CRM 2011 has been released, let's take a moment to look at some new enhancements and features that are available. Luckily for me, as I am an end user, most of these features and applications apply to people that rely on this tool the most. As you may have read in the previous blog post, "Perspective From the Everyday User...", I stated that it can sometimes be difficult for end users to make changes to CRM without having to get in touch with an IT professional; however, it seems
As of mid-January, Microsoft has released its latest version of CRM to the cloud. It’s been a long time waiting, over four years to be exact, since Microsoft has released a version of Customer Relationship Management. Microsoft Dynamics CRM 2011 is currently available for cloud users and is expected to be on-premise February 28th.
Without a decent CRM system, some meetings with the sales manager go something like this...
TopLine Strategies put together a rather cool little piece on MS xRM for IT. Some see xRM as the next big thing for CRM firms.
by Jon Gordon
As a student of people and ideas I have to admit that what two guys are doing in a Northeast Florida Starbucks is absolutely genius.
A very good article from InformationWeek discussing the major technologies that are reshaping business intelligence.
Exact Target lays out 10 ways to make email work better for your sales process.