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IT Project Management

How to Optimize Salesforce License Types and Lower your Salesforce Cost by half?

Do you need to pay $125 for each user in order to use Salesforce? 

The answer is no.  There are ways to increase the user adoption without hurting your budget.

For those of you using Salesforce Enterprise edition, you may be able to use Force.com licenses for many of your users to substantially reduce your Salesforce CRM system costs.

Force.com Enterprise users can co-exist in your Salesforce database along with your Saleforce Enterprise users because Force.com Enterprise and Salesforce Enterprise Edition access the same database.

Salesforce Best Practices Part 7 – Case Management

Be sure to have a well defined case management process -Poor case management can actually hurt you more than poor sales management. Once you have that customer, keep them happy. Touch your cases daily -Customers want to know that they have not been forgotten. Be sure to either set a time to contact them (and do not miss it) or send them an update daily to let them know that you are still working on it. Keep detailed case notes.  -Someone else may have to contact the customer on your case.

Salesforce Best Practices Part 6 – Opportunity Management

Be sure to have a well understood sales process

  • Your sales stages directly affect your sales pipeline and forecast. Be sure you are using sales stages that everyone can agree on.
  • Too many sales stages will confuse the sales rep. Eventurally it will mislead the sales pipeline.

A Close Date should never be in the past

Salesforce Best Practices Part 4 - Activity Management

Create Tasks or Events from related records at the lowest level in the relationship.

For example if you are creating a task associated with an Opportunity be sure to create the task in the Opportunity object rather than in the Account record, or a Contact record, associated with the Opportunity.  This way, the linking is automatically populated and you reduce the chance of relating to a wrong record.

Log a call during or right after the call.

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