We have all heard that some people are better at multitasking then others. My question is; does multitasking help a person complete project tasks successfully in the total time allowed for those tasks? Besides having multiple tasks to complete, there are also phone calls, IMs, emails, meetings and other interruptions that are relatively constant throughout a Project Manager’s typical day.
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IT Project Management
What started as a blog on an IT Professional Services Business Assessment Framework for due diligence and operational improvement expanded first into a more detailed white paper, and is now available in a supporting PowerPoint posted on SlideShare.
I came across this great blog from Leading Answers, which made me think of a bumpy adventure I had while driving through our wonderful state of Arizona on a return trip from Las Vegas. I came upon a fatality accident, which we all know will keep the road closed for hours. I had the choice of driving all the way back to the Interstate (a known r
Dan Goodin from arstechnica.com did an outstanding piece showing how password cracking has gotten so easy thanks to new hardware and software techniques that the situation border on intractable for the old ways. Time for multifactor authentication everywhere that information must be truly kept secure, I believe.
The full piece is here. One of his charts is below.
But the upshot is this:
The elephant should respect the mouse
Time is one of the three key axes of classic project control, along with financial resources and conformance to requirements. Project managers appropriately put major emphasis on time as displayed on the wall calendar, and great energy is spent on hitting deadlines measured in days, weeks, and months. When a project comes in on or before a due date, the PM can be justly proud (assuming no major feathers have been ruffled in the budget and quality domains).
Why more than 50% of Salesforce CRM implementation fails?
“CRM implementation failure rates exceed 50% citing initial CRM strategy and user adoption as the major factors.”
-Gartner Research Firm
Besides the initial CRM strategy and user adoption, there are many reasons why a CRM project fails.
Do you need to pay $125 for each user in order to use Salesforce?
The answer is no. There are ways to increase the user adoption without hurting your budget.
For those of you using Salesforce Enterprise edition, you may be able to use Force.com licenses for many of your users to substantially reduce your Salesforce CRM system costs.
Force.com Enterprise users can co-exist in your Salesforce database along with your Saleforce Enterprise users because Force.com Enterprise and Salesforce Enterprise Edition access the same database.
Double check your templates before using them -Have another set of eyes check your templates for spelling and grammar errors before using them. This ensures a proper business image. Organize your templates logically -You should have folders for your different (lead, case, contact, sales) templates so that they are easy to find.
Be sure to have a well defined case management process -Poor case management can actually hurt you more than poor sales management. Once you have that customer, keep them happy. Touch your cases daily -Customers want to know that they have not been forgotten. Be sure to either set a time to contact them (and do not miss it) or send them an update daily to let them know that you are still working on it. Keep detailed case notes. -Someone else may have to contact the customer on your case.