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IT Project Management

Top Trends for CRM Adoption

I think that we can all agree that the biggest challenge with implementing a new or existing CRM system is adoption. However, the bottom line is that a CRM system plays a vital role to not only increase sales’ efficiency, but effectiveness as well.

What are the top three trends that can help with adoption?

Microsoft Changes the CRM Game with a New Release in Q2!

Microsoft just announced that, in the second quarter of 2014, they will be unveiling a new comprehensive set of Microsoft Dynamics CRM capabilities to help organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships.

What will CRM look like in 2015?

An article written by Jamie Grenney for discussed the potential path that CRM should take by 2015 to meet the needs of next generation CRM users.

Top 10 Hottest Enterprise Apps of 2013

Many people have associated apps created for mobile devices and tablets with solving the entertainment needs of consumers ie- gaming, social media usage etc. But as the app marketplace grows, organizations around the world have begun to create business oriented platforms that have proven to significantly increase business efficiency. With this in mind, Salesforce compiled a list of their top 10 hottest enterprise mobile apps for 2013. Here is that list with a brief description of their functionality and links to their websites if you would like to learn more.

IT Departments won't exist in 5 years

A recent article written on highlights the growing belief that the consumerization of IT and self-service trends will lead to a large restructuring of today’s IT shop in five years.  

The article argues that in today’s business environments, consumer technology is becoming a part of everyone’s workplace. The belief is that companies in the future will have to ensure that they are matching their enabling technology to the demographic of that time.

Microsoft Convergence 2013

The TopLine Strategies Team is currently taking part in the 2013 Microsoft Convergence located in New Orleans, Louisiana. The conference is Microsoft’s largest to date at over 11,000 attendees and opened to Microsoft Business Solutions President, Kirill Tatarinov and featured presentations by executives from Microsoft Dynamics customers: Chobani Inc., Habitat for Humanity International, Revlon Inc., Shock Doctor Inc. and Weight Watchers International. These customers highlighted how they use Microsoft Dynamics on a daily basis to help further the growth of their business.

Mobility viewed as a key revenue generator

In a survey conducted by consulting firm Accenture, 413 global CIO’s were asked about their mobile plans in 2013. The results indicated a focused attention on mobile platform growth as a key to revenue generation in the coming months and years.  79% of respondents indicated that they viewed mobility as a revenue generator and would allocate roughly 30-40% of their discretionary budgets on mobile development this year. This information indicates that CIO's across the world are keenly aware of the importance of mobile devices to the growth of their business.