xRM - the next big thing from Microsoft?

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TopLine Strategies put together a rather cool little piece on MS xRM for IT.  Some see xRM as the next big thing for CRM firms.  I think it is worth a look, if you are looking for a tool that can take you beyond some of the CRM base functionality. and at the same time, keep the IT team happy with stable standards and tools.

See the whole thing here.

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