Microsoft just announced that, in the second quarter of 2014, they will be unveiling a new comprehensive set of Microsoft Dynamics CRM capabilities to help organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships.
They will add new functionality to help marketers be smarter and efficiently drive and manage their marketing campaigns. These marketing solutions will help with planning and executing campaigns as well as provide analytics to gain insight on what makes the most impact to their organization.
Microsoft will also add a way for businesses to engage with and care for customers in a personalized manner on virtually any device and bring social listening capabilities to every sales, service and marketing professional within an organization.
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