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Boomerang

Boomerang

What is your company’s stance on boomerang employees? Boomerang employees, or employees who once left your company, have a different stigma today than in years past. Companies are becoming much more accepting of rehiring a former employee. In a recent study, 76 percent of those surveyed stated their company is more accepting of hiring boomerang employees today than previously. 15 percent of employees stated they have returned to a previous employer and 40 percent would consider returning.

With Data Comes Power

With Data Comes Power

In the Brothers Grimm fairy tale “Rumpelstiltskin,” a poor miller’s daughter was able to spin ordinary straw into gold. In many ways, business data is similar in nature: a series of ordinary tables contain rows and columns of data representing business entities, objects, transactions, interactions, numbers, dates and other bits of information that can be transformed into something of value to your business.

CRM Tells All

CRM Tells All

In business, information is power. The better and more complete the information available to your team is, the greater the potential to achieve even greater results. The same mindset is applicable with Customer Relationship Management (CRM) information.

The Metrics Behind Service Effectiveness

The Metrics Behind Service Effectiveness

Today’s customer expects strong, consistent service and quick responses. Research found that 76 percent of respondents believe customer service quality is the best test to determine how much a company values them. If you don’t track service metrics and baselines, how can your customer service team increase its effectiveness and service? A recent survey found 47 percent of customers surveyed rated the most important element in their service experience as “fast response to inquiries or complaints.”