As companies are solidifying their goals and budgets for 2016, a major topic of discussion will be investing in customer service. Customer service is no longer just a call center, but now encompasses the full post-purchase customer experience and support. In order to keep up with industry developments and continue to stand out from competitors, companies need to expand their offerings in customer service technology. Gartner estimates that, by 2017, over 50 percent of technical development investments will be in customer service innovations.
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A while back I had to work on a project that ended up using SharePoint REST APIs. I found a few links that were helpful to me as I built some neat functionality for a customer.
The sales and marketing data available can be overwhelming yet very powerful. But it's also useless if you don't know how to use it. Here is a list of the seven most common data use mistakes found in marketing operations:
Recently, I had been making some seemingly simple adjustments to a CRM environment and ended up uncovering a lot of useful (but not very well-documented) information on icon usage in MSCRM - here is how it all played out.
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I’ve used KnockoutJS and AngularJS for different projects, but for a store locator application I was working on, all I needed was basic data binding and I didn’t want to change my client-side model. That led me to RivetsJS, a small lightweight data binding and templating solution that works with your existing model.