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Updated: 1 week 4 days ago

Big Blue Makes Key Cloud Announcements at IBM Innovate

Mon, 06/02/2014 - 17:00
IBM launches SAP apps on Softlayer, opens a data center in Hong Kong, and updates Bluemix with DevOps.

Microsoft and Salesforce.com Announce Strategic Partnership

Fri, 05/30/2014 - 17:00
Industry leaders to deliver new solutions and mobile experiences for mutual customers.

Cracking the Big Data Nut in the Contact Center

Thu, 05/29/2014 - 17:00
There's gold in every nugget of information generated by your customers. So why aren't you taking advantage of big data? (Featured on SmartCustomerService.com.)

SAP Launches Three Industry-Specific Customer Engagement Solutions

Wed, 05/28/2014 - 17:00
Cloud solutions for the insurance, utilities, and retail verticals promise more customer centricity.

Lattice Engines Applies Predictive Technology to Upsells and Retention

Fri, 05/23/2014 - 17:00
Users can deploy predictive technology across the customer life cycle.

Is Your Call Center Scripting Dynamic or Deadly Dull?

Fri, 05/23/2014 - 17:00
When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers. (Featured on SmartCustomerService.com.)

Aptean Launches Process Manufacturing Solution at Its Edge Event

Thu, 05/22/2014 - 17:00
Speakers at user conference express excitement over CRM expansion opportunities.

At Aptean Edge, CEO Paul Ilse Pledges to Keep Solutions Separate

Wed, 05/21/2014 - 17:00
Aptean will continue to offer industry-specific solutions for its different vertical markets.

Gartner Customer 360 Summit Day Two: A 'Nexus of Customer-Driven Forces' Is Shaping the Digital Future

Wed, 05/21/2014 - 17:00
Companies need to rethink their approaches to transparency, personalization, and social interactions.

Gartner Customer 360 Summit: Crossing the Digital Chasm Requires Cultural Changes

Tue, 05/20/2014 - 17:00
Digital customer service success starts at the top.