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Updated: 1 week 4 days ago
IBM launches SAP apps on Softlayer, opens a data center in Hong Kong, and updates Bluemix with DevOps.
Industry leaders to deliver new solutions and mobile experiences for mutual customers.
There's gold in every nugget of information generated by your customers. So why aren't you taking advantage of big data? (Featured on SmartCustomerService.com.)
Cloud solutions for the insurance, utilities, and retail verticals promise more customer centricity.
Users can deploy predictive technology across the customer life cycle.
When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers. (Featured on SmartCustomerService.com.)
Speakers at user conference express excitement over CRM expansion opportunities.
Aptean will continue to offer industry-specific solutions for its different vertical markets.
Companies need to rethink their approaches to transparency, personalization, and social interactions.
Digital customer service success starts at the top.