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Updated: 2 days 11 hours ago

FirstRain Launches FirstRain Labs, a Technology Cocreation Community

Wed, 08/06/2014 - 17:00
An analytics-driven mobile calendar is the first tool released through the community.

93 Percent of Retailers Strive to Bridge E-Commerce and In-Store Supply Chains

Mon, 08/04/2014 - 17:00
Companies' top priority is enabing 'seamless' customer experiences.

Salesforce ExactTarget Launches the Next Generation of Journey Builder

Fri, 08/01/2014 - 17:00
Journey Builder is a comprehensive customer journey solution to plan, personalize, and optimize customer interactions across channels and devices

NICE Engage Lets Agents Meet Customers' Needs in Real Time

Thu, 07/31/2014 - 17:00
Satisfying today's customers is easier with real-time analytics. (Featured on SmartCustomerService.com.)

Conversocial Unveils Instagram Integration

Wed, 07/30/2014 - 17:00
The additional channel will expand social customer service capabilities for users.