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Updated: 2 days 17 hours ago

Esri, SAP Team on Business Intelligence Data Mapping (crm-daily)

Wed, 07/16/2014 - 17:38
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Lessons From the Comcast Customer Service Fiasco (crm-daily)

Wed, 07/16/2014 - 17:15
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Lyris Launches Three Digital Marketing Apps for Its Customer Communications Platform

Wed, 07/16/2014 - 17:00
The mini apps are built to connect and extend Lyris capabilities across the enterprise.

Opera Software To Buy Startup AdColony (crm-daily)

Wed, 07/16/2014 - 14:39
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Facebook To Track Users' TV-Viewing Habits (crm-daily)

Wed, 07/16/2014 - 14:38
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IBM, Apple Join Hands as Unlikely Enterprise Partners (crm2day)

Tue, 07/15/2014 - 23:09
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Live Chat Is Still King in Customer Satisfaction

Tue, 07/15/2014 - 17:00
A new study by eDigitalResearch confirms live chat is the most satisfying modality for customer engagement. (Featured on SmartCustomerService.com.)

eClerx Launches Replatforming Accelerator to Speed Web Migrations

Mon, 07/14/2014 - 17:00
The solution promises faster time-to-market and more effective digital asset optimization.

Information Governance in Age of Mobile, Cloud and Social (crm2day)

Mon, 07/14/2014 - 14:08
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Teleperformance to Acquire Aegis USA

Fri, 07/11/2014 - 17:00
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.

Business Intelligence 101: A Brief History (crm2day)

Thu, 07/10/2014 - 19:12
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Microsoft Targets CRM in Government Cloud (crm-daily)

Thu, 07/10/2014 - 18:24
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Accenture Partners with Hortonworks to Expand Big Data Capabilities

Wed, 07/09/2014 - 17:00
The companies will collaborate on making structured and unstructured databases more accessible.

AppDirect Wants To Be The Facebook For Business (Yahoo!)

Wed, 07/09/2014 - 16:04
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Google CEO: Is the 40-Hour Workweek Really Necessary? (crm-daily)

Tue, 07/08/2014 - 17:50
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Businesses Must Answer the Call for Cloud-Based Integration

Mon, 07/07/2014 - 17:00
With cloud platforms becoming increasingly complex. companies should strive for greater interconnectivity.

Salesforce.com Launches Reports and Dashboard for the Salesforce1 Mobile App

Thu, 07/03/2014 - 12:00
New tools include deeply customizable reporting and visualization capabilities.